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The City of Foster City provides water and wastewater services, and bills residents and businesses according to annual rates approved by the City Council. The City Council adopted the Fiscal Year 2016-17 rates on June 1, 2016.
To Start/Restart Services A completed water and wastewater service application and processing fee are required at each service address. Water service turn-ons are scheduled on business days between 8am-3 p.m. Other turn-on hours will be an additional charge as stated on the Master Fees & Service Charges Schedule. Please be aware that if the water has been turned off at the property, it is best to have someone be present at the premise when the water is turned back on. That person will need to have access to the inside of the house in order to check the faucets.
To Stop Services A completed Termination Service Form is required. The termination date MUST be a business day and CANNOT be backdated. If a non-business day is given, the termination date will be the next business day. A final bill will be sent out within three (3) weeks. However, the final bill calculation can be provided within two (2) business day upon request.
Billings Most of the meters are read on approximately a 61-day cycle and you will receive a bill every other month. Irrigation and related meters are read on a monthly basis. The due date for the water bill is printed on the right top portion of the bill. Please follow this link for an explanation of the information on the bill. If you believe the City has made an error in a bill or wish to dispute your obligation to pay a bill, you may contact us between 8 AM and 5 PM during business days within 10 days of the billing date. If you are unable to pay by the date noted on a bill and wish to request an extension for payment you may do so by emailing or calling us. When water service has been disconnected due to non-payment and payment (delinquent amount plus turn on service charge) has been made, service can be restored by emailing or call us during regular turn-on hours.
To restore service during business hours, customers can contact 650-286-3260
To restore service after hours, customers can still contact 650-286-3345.
Paying the Bill Customers may come to City Hall to make a payment with cash or a check. Customers can also use the Online Billpay service at www.onlinebiller.com/fostercity/. The service is free and available 24/7. We accept electronic check, Visa or MasterCard. Account number from the most recent bill and the service address are needed for signing up.
Property Owner's Responsibility A property owner is responsible for any unpaid water/sewer charges which might be left unpaid as outlined in Ordinance No. 126/Section 8.44.020.
©2017 City of Foster City
City Hall - 610 Foster City Blvd.
Foster City, CA 94404